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  • Help

    We hope that the queries below will answer any questions you may have about your shopping experience at OTIUM. If you still require assistance, please contact us.


    We recommend checking your size on our size guide before placing an order.

    Incorrect Details

    If you have placed an order and have noticed that something is wrong, please contact us quickly to ensure you receive your goods without a problem.

    Shipping and Delivery

    For thorough information on our shipping process, please refer to our shipping page.

    Returns, Refunds and Exhanges

    You can request a return or an exchange for any product within 14 days from the delivery date.

    Please note returned products must be in new and unused condition.

    Discover how to return and more information on our returns page.

    Taxes and Duties

    When sending goods to international countries, the customer may be subject to import duties and customs fees. Unfortunately, we have no control over these, and they vary from country to country. These are not included in your delivery charges from OTIUM, as those solemnly include the courier fees. If you have a concern regarding customs fees, please contact your country's customs office.

    Gift Wrapping

    All OTIUM items are shipped in complimentary giftboxes without additional charge.

    Payment Methods

    We accept all major credit and debit cards for payments. We also have a PayPal option in our checkout.

    Authentic Products

    We take great pride in our products and the quality of our collections. We can only authenticate products which are sold via the OTIUM website. If you have a specific query, please contact us.

    Product Availability

    We regularly update and renew OTIUM collections, and release new variations of each capsule collection on a yearly basis. If a particular product is out of stock, it may not be restocked. If you'd like to enquire about a product, please contact us.

    Contact OTIUM Support

    You can contact the support team at on our contact us page.