In order for you to receive your order quickly, we use a variety of couriers and shipping methods.
The price for shipping is calculated at the checkout depending on the options you choose. UK standard domestic shipping is free of charge. We have different shipping rates for International Customers.
We aim to dispatch all domestic UK orders within 24 hours.
Standard Delivery: Delivery in 3-5 working days.
Express Delivery: Delivery 1-2 working days.
If you have not received your order within 10 working days, please contact us so we can assist.
We aim to dispatch all international orders within 48 hours.
Your international order should be delivered within 7 working days (unless stated otherwise at checkout), but this may take longer due to customs clearance.
If you have not received your order within 15 working days, please contact us so we can assist.
When sending goods to international countries, the customer may be subject to import duties and customs fees. Unfortunately, we have no control over these, and they vary from country to country. These are not included in your delivery charges from OTIUM, as those solemnly include the courier fees. If you have a concern regarding customs fees, please contact your country's customs office.
Your order will be shipped in a branded OTIUM gift box.
Larger orders may be sent in multiple boxes. These will all be sent at the same time, but you may receive these in separate deliveries.
Tracking will be provided for all orders, and you will be sent information relating to this in your dispatch notice email.
If you need to return your order, you can do so via our returns page.
If you still have questions which have not been answered on this page, please view our help page.